If you require an urgent home visit, please try and call as soon as possible, and preferably before midday. Home visits are only for patients who are housebound or the elderly/frail patients who are too ill to attend the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
There are also better facilities for examining and treating patients at the practice.
Why Does The Receptionist Need To Ask What’s Wrong With Me?
Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why the need to be seen’.
We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.