Please accept our sincere condolences for the loss of your loved one, particularly during this difficult period.
We are unable to register deaths face to face. Instead the death will be registered over the telephone with you. Before we can register the death, we will need you to complete an online pre-registration form.
If you cannot use a computer, laptop or smartphone, please telephone a relative or friend who can and read these instructions to them over the telephone.
As a last resort, please call the RBWM Register office on 01628 796422 and leave a message stating your name and telephone number and that you need to register a death. We will call you back.
Please visit www.rbwm.gov.uk/register-death to go straight to the form and then go to step 6.
Alternatively, please follow these instructions:
- 1. Please log on to the RBWM website.
2. Scroll down the page and click on ‘Community and Living’.
3. Click on ‘Births, Deaths and Ceremonies’.
4. Click on ‘Registrars’.
5. Click on ‘Register a Death’.
- 6. Scroll down and click on the purple box with white writing: ‘Apply for: Pre-registration Form for a death registration by telephone’.
- 7. Enter your own postcode into the yellow box and click on ‘Search for Address’ and wait for the list of addresses to appear before selecting your address. (Nb Sometimes this address search can take up to 2 minutes).
(Do not click on ‘Go directly to the form’ nor ‘Login or Register for an Account’).
- 8. Complete and submit the form.
- 9. After submission, the form will automatically be emailed to the Registrar’s Inbox.
The doctor will also be emailing the registrars with the Medical Certificate Cause of Death.
- 10. Once we have received both emails, we will call you to register the death over the telephone.
(If a coroner has been involved with the death, we will also need to wait for some paperwork from the coroner’s office before we call you and this may take a few days, so please bear this in mind).
- 11. After the registration phone call, the registrar will email the form which allows a burial or a cremation to take place (commonly called the green form) to your funeral director.
- 12. The registrar will advise how you can order death certificates on the RBWM website using a credit or debit card – we do not accept American Express. They are priced at £11 each.
- 13. The registrar will also send you instructions on how to use the ‘Tell Us Once’ service which is run by the Department for Work and Pensions. The service will enable you to inform most government departments about the death, all in one go (such as the Passport Office, DVLA, Council Tax, Blue Badges, Electoral Role, Libraries, some public sector pensions, etc).
- 14. Following the registration, you should contact your funeral director by telephone. They will advise you how to make your arrangements for a burial or cremation.
Once again, we would like to convey our sincere condolences to you. We hope that the registration process was efficient and did not cause you further distress at this sad time.