Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult. This service will also allow you to request advice, treatment, sick notes, GP letters, recent test results and more.
You can access eConsult between 8am and 6:30pm, Monday to Friday (excluding bank holidays) and you should receive a response within 48 working hours.
For out of hours assistance please call 111 for advice, or if you have a genuine medical emergency please call 999.
Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 01628 622 023
You will be booked for a telephone triage first when calling the practice for an appointment. The booking of an appointment is at the GP’s discretion.
One of our doctors will discuss your condition with you and advise accordingly. If appropriate, the GP will arrange an urgent appointment for the same day.
These appointments cannot be booked online. Please call our reception team during normal opening hours.
Routine appointments
To request a routine appointment in advance during opening times:
- use the eConsult service
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Minor Illnesses – Digital Triage
Patients are now able to refer themselves to a Pharmacy for minor illnesses, such as:
- Cold or Flu symptoms
- Sore throat
- Cough
- Diarrhoea
- Skin/Rash issues
- Hay Fever
Pharmacists are qualified healthcare professionals and can offer clinical advice and medicines for all sorts of minor ailments, with a same day consultation at a time that suits you.
Please complete the digital triage on the link below to see if your condition is appropriate for self-referral.
Simply visit https://www.patienttriage.co.uk/rosemead-surgery.
Extended hours appointments
Evening and weekend appointments at the community hub
Patients who are registered at this practice may now book an appointment to see a GP or practice nurse on weekdays (after 6:30pm) or at the weekends (on Saturday and Sunday). These are offered by the community hub and are subject to availability. Please note that these appointments will not be with your usual GP or practice nurse.
Please contact the practice to check availability. There are only a limited number of appointments each day at the community hub.
- St Mark’s Hospital, St Marks’s Road, Maidenhead, SL6 6DU
For any queries regarding your appointment, please contact the reception or Berkshire Primary Care Ltd on 03000 240 009. The community hub is not a walk in service, and they are unable to take bookings directly from patients.
Cancelling or changing an appointment
Each appointment costs an average of £30, putting the total cost to the NHS at more than £216 million pounds on top of the disruption for staff and fellow patients that would pay for:
- The annual salary of 2,325 full time GPs
- 224, 640 cataract operations
- 58,320 hip replacement operations
- 216,000 drug treatment courses for Alzheimer’s
- The annual salary of 8, 424 full time community nurses
If you fail to attend three consecutive appointments, you may be removed from the practice list and will have to find an alternative doctor. If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- use the cancel an appointment form
- phone us on 01628 622 023 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you require an urgent home visit, please try and call as soon as possible, and preferably before midday. Home visits are only for patients who are housebound or the elderly/frail patients who are too ill to attend the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
There are also better facilities for examining and treating patients at the practice.
Why does the receptionist need to ask what’s wrong with me?
Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why the need to be seen’.
We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.