Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to request an appointment

You can book an appointment in a variety of ways:

Extended hours

We offer appointments to patients outside of opening times for those who are unable to attend during normal surgery hours.

Dr Hutchings offers appointments at the surgery on a Monday and Tuesday evening between 18:30-19:15.

Dr Hunter and Dr Hettiaratchi offer early morning telephone consultations between 07:30-08:00 on a Wednesday, Thursday and Friday.

Please book into these extended hours clinics in the usual way.

Cancelling an appointment

If you are unable to attend your appointment, please let us know with as much notice as possible, as we will then be able to offer that appointment to another patient who needs to be seen. Please please visit our Cancel an Appointment triage to cancel your appointment.

Each week, an average of 27 appointments are wasted as patients do not attend and do not advise us. This is equivalent to 2 full surgeries a week wasted. Please therefore always remember to let us know if you will not be attending. Thank you for your co-operation.

On the day appointments

There are appointments available every day, normally after prebookable appointments. These can only be booked on the day.

It is also possible to speak to a doctor or nurse for telephone advice.

When the surgery is closed please telephone 111 and you will be given appropriate medical advice.

Evening and weekend appointments at the Community Hub

If these appointments are more convenient, you may choose to attend the Community Hub at either:

Patients who are registered at this practice can now book an appointment to see a GP or practice nurse on weekdays (after 18:30) or at the weekends (on Saturday and Sunday). Please note that these appointments will not be with your usual GP or practice nurse.

Please visit the East Berkshire CCG website for further information on evening and weekend community hub appointments.

These appointments must be booked via our receptionist whilst the surgery is open.

The Community Hub is not a walk in service, and they are unable to take bookings directly from patients.

Frequently asked questions – Community Hub

How do I book an appointment?

If you are a registered patient at our practice you can book appointments by calling our reception and requesting an evening or weekend appointment. On-line appointment booking is not currently available. Please note that these appointments must be booked. It is not a walk-in service.

How long is the appointment?

All appointments are 15 minutes – ideal if you need a longer consultation.

How do I cancel an appointment?

If you need to cancel the appointment please call the Hub Central Cancellation number on 03000 240 009.

It is important to cancel any unwanted appointments so that they can be made available to others.

Will I be sent a text reminder?

If you have a mobile phone, you will be sent a text confirmation of your appointment date and time. You will also receive a text reminder 24 hours before your appointment.

You will be able to text back to cancel if you no longer need the appointment. Please ensure we have your up to date contact details so that you can take advantage of this service. If your contact information has changed, please visit our Change of Details triage.

Are nurse appointments also available?

There is a GP service every session, and nurse sessions on certain days. Please check with reception for nurse availability.

Blood tests and dressing changes

You can book directly with the community hub for evening and weekend appointments with a nurse, to have bloods taken or a dressing changed. Please be aware the hub will not dress ulcers. To make an appointment please call 03000 240009.

Will I see my own GP?

KEVII and St Marks are staffed by GPs and practice nurses from local practices, but there is no guarantee you will be seen by your usual GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with the practice during their normal opening hours.

Will my medical records be available?

To provide the safest and highest quality of care your records will be available to the GP or practice nurse that sees you. However, you will be asked by the clinician to give consent before they access your medical record.

Notes of your consultation will be sent back to your own GP electronically to ensure that your records at your registered GP practice are kept up to date.